Lack of Change Information and End User Grumbling: Mediating Role of Fear of Unknown and Moderating Role of Emotional Regulation

Authors

  • Rida Bangash Faculty of Management Sciences, International Islamic University Islamabad
  • Kausar Fiaz Khawaja 2Assistant Professor, Faculty of Management Sciences, International Islamic University Islamabad
  • Sumayya Chughtai 3Assistant Professor, Faculty of Management Sciences, International Islamic University Islamabad

DOI:

https://doi.org/10.51239/nrjss.v13i3.204

Keywords:

End User Grumbling, Change Information, Fear of Unknown, Emotional Regulation, FBR system

Abstract

User resistance is a complex phenomenon and is considered a major constraint towards the successful implementation and usage of information technology. Hence, in order to investigate the factors that may lead to user resistance; the current study proposes and investigates the mediating role of fear of unknown between lack of change information and end-user grumbling, and the moderating role of emotional regulation between the relationship. Emotional self-regulation theory has been used as an overarching theory that explains the research model proposed and tested in the study. Using a Quantitative approach, the survey was conducted and data was collected from 334 users of FBR systems. With the help of SPSS and MACRO PROCESS, statistical tests were conducted and links were tested. Results revealed that all hypotheses were accepted. Along with these discussions, research implications and recommendations are also provided.

Downloads

Published

2020-09-30

Issue

Vol.13, No.3 (2020): July-September

Section

Articles

License

Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.

Article Views: 623

PDF Downloads: 656