Descriptive Dimensions of Brand Equity in Service Sector of Pakistan: A Literature Review

Authors

  • Masood Hassan PhD Scholar, Department of Business Management, Institute of Business Management (IoBM), Karachi
  • Muhammad Adnan Bashir Assistant Professor, Department of Business Management, Institute of Business Management (IoBM), Karachi
  • Muhammad Azeem Qureshi Assistant Professor, Department of Business Management, Institute of Business Management (IoBM), Karachi,

DOI:

https://doi.org/10.51239/nrjss.v13i4.230

Keywords:

Brand Equity, Service Sector, Brand Loyalty, Brand Awareness, Brand Association, , Brand Perceived Quality, Brand Image, Brand Trust, Brand Credibility

Abstract

In the industry of goods, the product is the primary brand. However, with services, the company is the primary brand. Branding is not for visible goods but also a significant factor of performance for services. The ability to educate consumers of their expertise and credence values before the order has contributed to the general awareness of the value of products in the service industry in relation to consumer preference. If the brand is an essential consideration in any campaign initiative, it is crucial to consider the meaning of its equity. Brand value is the confidence gained in a brand regardless of customer experience. Because of the strategic advantages of established and established products, brand value is significant. Brand equity can make a significant contribution to the visualization of intangible goods for service companies. Given that there is no research available, this study seeks to suggest descriptive brand equity dimensions in Pakistan's service markets. The history is regarded as Brand Loyalty, Brand Awareness, Brand Association, Brand Perceived Quality, Brand Image, Brand Trust, Brand Credibility as antecedents of brand equity in services markets. This research is focused on the literature review and specifics are discussed. A systemic literature review approach for extracting the existing literature of desire has been used.

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Published

2020-12-30

Issue

Section

Review Article